Return Policy

Return and Refund Policy

We want you to enjoy every Grace Street Candle Co. purchase. Please review your order as soon as it arrives or when you pick it up from our Inglewood showroom.

Returns

Unopened, unused, and undamaged candles, room and linen sprays, and gift boxes may be returned within 14 days of delivery or pickup.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • All seals, labels, packaging, and gift-box components must be intact.

  • Proof of purchase is required.

  • The return must be approved before the product is sent or brought to the showroom.

Customers are responsible for return shipping costs. Original shipping charges are nonrefundable.

Items That Cannot Be Returned

The following purchases are final sale:

  • Used, burned, opened, or altered products

  • Selah body oils and other opened personal fragrance products

  • Custom or personalized products

  • Gift cards

  • Sale and clearance merchandise

  • Candle-making classes, event tickets, and other experiences

  • Individual items removed from a gift box or set

Fragrance preference is personal and does not qualify an opened or used product for a return.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact Grace Street Candle Co. within 3 calendar days of delivery.

Please include:

  • Your name and order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the shipping box and packaging, when applicable

Please keep the damaged product and all packaging until your claim has been reviewed. Depending on product availability and the circumstances, we may offer a replacement, store credit, or refund.

Inglewood Showroom Pickup

Customers should inspect pickup orders promptly. If an item is damaged, defective, or incorrect, notify us within 3 calendar days of pickup.

Approved returns may be brought to:

Grace Street Candle Co.
313 N. La Brea Ave., Suite 115
Inglewood, CA 90302

Do not mail or bring a return to the showroom without receiving return approval first.

Cancellations

Orders may be canceled only if fulfillment has not begun. Once an order has been prepared, packaged, shipped, or marked ready for pickup, it cannot be canceled.

Refunds

Approved refunds will be issued to the original payment method after the returned product has been received and inspected. Please allow 5 to 10 business days for the refund to appear, depending on your bank or payment provider.

We reserve the right to deny a return that does not meet the requirements of this policy.

Shipping and Pickup

Grace Street Candle Co. products are available for shipping or local pickup at our Inglewood showroom:

313 N. La Brea Ave., Suite 115
Inglewood, CA 90302

Contact Us

To request a return or report a problem with an order, contact Grace Street Candle Co. through the contact form at GraceStreetCandleCo.com. Include your order number and the reason for your request.